Spellbound requires a debit or credit card on file in order to reserve appointments.
My time is very valuable, as is yours and I completely understand that things come up and life happens. I am more than understanding when it comes to rescheduling but, taking advantage of anyone's time is unacceptable.
If you need to cancel your appointment, please give 48 hours notice so that I have enough time to try to fill your spot. If you do not cancel within 48 hours or do not show at all, I will be required to charge a fee of 50% of your scheduled appointment. Because of timing, be aware that if you are more than 15 minutes late to your appointment I may no longer be able to accommodate your scheduled services and a fee will be charged.
Thank you to all my wonderful clients for understanding! And welcome to any new clients!
REFUND + PAYMENT POLICY
At Spellbound Salon, I pride myself in customer service and the exceptional quality of my work. I will do my very best to ensure all guests are satisfied with all services provided. Due to unforeseen variables, I understand that sometimes things do not go as expected and/or desired results can be miscommunicated. No matter what, my guests satisfaction is my number one priority. I ask that any guest that needs an adjustment to their hair reach out to me within 48 hours of their original service. Please be aware, that shampooing hair within 48 hours will affect what adjustments can be made. While adjustments can be made, NO REFUNDS will be issued. By agreeing to the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day.